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June 2007
Monday, June 4, 2007
Hello everyone!
We are now on AIM beta client, version 6.2.14.2.
If you are using the video chat feature you may be coming into an issue that gives an error message such as "Your camera is already being used by another application. Please exit all applications that are currently using the camera and try again.".
We are receiving reports appearing primarily on HP's Pavilions and Sony Vaio computers. There is a theory that the HP and Sony OEM webcams share the same USB controller chip. Some people have had success by simply rebooting the computer.
We would really like to track down this error and correct it. If you are receiving this error and have some available time to help us test this out, please email Beta Cathy. I can send you a file that will track what is happening on your system and give us details on the error.
In addition, you would need to make sure that you are using AIM version 6.2.14.2 and that your buddy is on the same version. Provide me information on YOUR's and YOUR BUDDY's type of computer, connection type, firewall information, etc. There are many variables that we need to try and narrow down.
Thank you for all of your testing efforts!
Beta Cathy
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Live Video Issues With Built-In Cameras!
Hopeful
Hello everyone!
We are now on AIM beta client, version 6.2.14.2.
If you are using the video chat feature you may be coming into an issue that gives an error message such as "Your camera is already being used by another application. Please exit all applications that are currently using the camera and try again.".
We are receiving reports appearing primarily on HP's Pavilions and Sony Vaio computers. There is a theory that the HP and Sony OEM webcams share the same USB controller chip. Some people have had success by simply rebooting the computer.
We would really like to track down this error and correct it. If you are receiving this error and have some available time to help us test this out, please email Beta Cathy. I can send you a file that will track what is happening on your system and give us details on the error.
In addition, you would need to make sure that you are using AIM version 6.2.14.2 and that your buddy is on the same version. Provide me information on YOUR's and YOUR BUDDY's type of computer, connection type, firewall information, etc. There are many variables that we need to try and narrow down.
Thank you for all of your testing efforts!
Beta Cathy
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This entry has 37 comments: (Add your own)
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hi i have a sony vaio cr
and i have aim version 6.8 when i request a video chat i can only see myself in the bottom left hand corner but not the person im videoing with. there screen is black. how can i fix this?
please email me as soon as you can!
thank you so much!! -
I'm having the same problem, ive tried everything. Ive disabled and enabled the camera, quit all programs that use the camera, everything!! the only thing that does work is to restart the whole computer. I have a Sony FZ series. Has anyone figured out a solution to the problem yet? My sn is Alika4288. Thank you
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oh my gosshhhh, mine is doing the same thing and its killing me!
its soooo annoying!
please helpp!
i have a sony vaio.
xosebixo@aol.com -
I am also having problems and I would like to fix it as soon as i can. Please help. I have a song vaio.
8/10/08 1:02 AM
I can see myself and then its ablack screen.
the other person is using a mac and I have the sony vaio cr.
Help plz?
taint3dbl00d@yahoo.com
Thanks!