Dee, Off_Topic ™

Have you seen the new DHL commercial?  It's about the lack of customer service and how they are "on it" to deliver the customer service that seems to be lacking in our lives.  I've noticed a decline in customer service just strolling around the big department stores -- try finding an employee and asking for help!

Today I went shopping at Kohls.  They advertised a sale, I went, they were out of stock.  (Of course it took nearly a half hour to locate an employee to advise me of this.)  So I bought a different brand at a higher price; some would call this bait & switch. 

With my "other name" product in hand, I then went to another department and found an electronic item I've been keeping an eye on; waiting for it to go on sale.  It wasn't in the advertisement, but there it stood -- on sale!  I loaded it onto my cart, paid for it, and then hauled it into my home.

It took me nearly another half-hour just to get the darn thing out of the box.  There was so much packing I was amazed that my item was actually in the box!  As I spent yet another half-hour assembling it, I discovered the shelving for the unit was manufactured incorrectly.  I can't be cooking with  shelves that are not secured in the oven; I can't afford getting burned!  So I called the manufacturing company and waited on hold for yet another half-hour.

"Ah, yes ma'am, I just bought this oven and the shelves are too short.  They keep falling down."

"When did you buy your oven, did you say?"

"I just bought it.  I just took it out of the box, set it on the counter and started putting it together.  The shelves keep falling down.  Do you have replacement shelves you can send me?"

"No, we make that unit exclusively for Kohls.  You'll need to return it to them."

A conversation that took less than a minute cost me another 45-minutes in taking the thing apart again and repacking it into the box.  I'll have to haul it back to the store tomorrow.  That should be at least another half-hour just waiting in the customer service line.  Hooboy.

Hmmm.  I guess that puts an end to my cooking career, huh?

Kids?  Who's up for Chinese food tonight?  Get me the number for DHL; I want them to deliver it!

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