Having Problems Saving Entries?

Hi all -- I'm still getting reports of users unable to save entries (both new entries and changes to old entries).

This morning, Journal owners using the AOL software weren't being recognized as owners of their Journals when they went to their blogs -- the blue buttons weren't showing. That particular problem was fixed, though this one may be related. If you are still unable to save entries, please let me know.

The following information will help us figure out the problem:

1. What version of the AOL software are you using (for example, AOL 9.0, AOL 9.0 SE)? What operating system do you use (like Windows XP, or Mac OSX)?

2. What happens when you click the Save button? Does it give you an error message, or does it just sit there? Also, does it show anything in the status bar at the bottom of the browser?

3. Are you on a dialup or high-speed connection (like cable or DSL)?

4. Have you tried deleting your browser's cookies? Did that do anything? To delete your cookies, from AOL:

Go to Keyword: Preferences; click "Internet [Web] Options"
On the right side, click "Internet Explorer Settings."
There should be a button that says "Delete Cookies" (note that this will cause you lose information stored on your cookies, typically Web page customization or saved login info, which you'd just have to retype the next time)
Hit "Delete Cookies" to delete your cookies and see if that helps at all.

5. Have you tried using a separate, standalone browser, like Firefox or the external version of Internet Explorer? Did that help, or was it the same? (I will post an entry shortly about how to work with your Journal from an external browser).

Any information you can provide would be useful. Thanks -- Joe

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This entry has 50 comments: (Add your own)

#50 Comment from ddodson12
11/22/05 8:17 PM | Permalink

I was having problems with 9.0 SE and was advised by AOL phone tech to downgrade to 7.0 -- which I did -- back to the dinosaur! When I open my email the latest email is at the bottom of the list and I am told there is no way to default it to open with the latest email first. Is this true?

Every time I open email I have to make this change.

I do not trust the AOL techs -- they give misleading, contradicting and WRONG info all the time.

I was told the reason for the problem is that a Windows update (I use XP) collided with an AOL update -- whatever that means!

Help. ddodson12@aol.com
#49 Comment from pjs7053
11/21/05 7:53 PM | Permalink

I, like many others, am having trouble saving my new entries to my journal. I have AOL 9.0 Optimized and Windows XP. I am on dialup connection. I have deleted the cookies but did not help. When I click the "Save" button it just sits there. Thank you for your attention in this matter. PJs7053
#48 Comment from tdgulledge
11/21/05 11:26 AM | Permalink

Hey Joe,
I went in (my very computer inept self) and deleted cookies per your instuctions...(yeah) I was very proud of myself until I realized that it did not solve the problem...I too, have 9.0 SE, and have DSL cable for my connection. Like the others, I click the save button, but nothing happens...it is so frustrating to take the time to write sn entry and then not be able to post it!
Tammy
#47 Comment from maubreyj
11/19/05 1:59 PM | Permalink

Thank you! I can save my journal entries again, BUT I cannot utilize my Smiley Central icons. I downloaded them again, successfully; but the tool bar does not appear in my email block anymore. I could also use the smiley icons in my journal entries before the problem of not being able to save an entry occurred. What caused this? Can you FIX this, please?! Somehow, your repair to the journal has caused this problem. HELP...thanks.
#46 Comment from mustangjoni
11/18/05 6:27 PM | Permalink

I can't save my journal entries either. I run AOL 9.0 SE, on Window XP Media Edition. When I hit save, it does nothing. It just sits there. I'm on hi speed (cable). I did try deleting my cookies, but that did not work either. I hadn't tried to work externally, but I'm really not sure how to.

Any help would be appreciated.

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Having Problems Saving Entries?