AOL Journals: Magic Smoke

Wednesday, November 16, 2005
10:23:00 AM EST Hi all; I got a mail from the tech folks, who think they have a line on the problem with saving entries -- a fix went in last night. However, I'm still getting a lot of reports from users who can't save their entries from inside the AOL client software.

If you're still having trouble, you may need to clear your browser's cache & cookies (even if you've done it before) -- to do this:

1. Go to Keyword: Preferences
2. Click Internet [Web] Options
3. On the right side, where it says "Related Settings", click Internet Explorer settings
4. In the area marked "Temporary Internet files", click the button that says Delete Files -- This will clear your browser's cache.
5. Then, also click the button that says "Delete Cookies
   

Please let me know if this helps or not. I've told the tech folks that people are still having problems and asked them to keep investigating, but I've just confirmed with one of my co-workers who was having the same "can't save" problems this morning (who's not on the Journals team) that clearing her cache & cookies fixed it for her.

Thanks -- Joe

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This entry has 35 comments: (Add your own)

• #35 Comment from southernmush 
  11/17/05 11:33 PM | Permalink

  Hello Joe.......I did as you said about clearing my cache and still I am unable to save my entries on my AOL Journal. I don't understand what's going on. Is there something I can do it to fix this ?
  
  Please let me know...........
• #34 Comment from memes121 
  11/17/05 3:31 PM | Permalink

  Rebuild the adapter and it works.
• #33 Comment from shadierush 
  11/17/05 10:56 AM | Permalink

  I too tried your fix and still can't save.
  http://journals.aol.com/shadierush/NeverGiveUp/
  Shadie
• #32 Comment from vortexgirl 
  11/16/05 9:47 PM | Permalink

  I followed your instructions and yet I still can't save.  yuck
  Dianne
• #31 Comment from meforevermore 
  11/16/05 4:36 PM | Permalink

  Oh and for the people as PO'd about the absolutely WONDERFUL banner ads as I am (if you don't get that it's sarcasm there get your brain checked) here's my NEW journal on BLOGGER where I can edit the ENTIRE html code WITHOUT restriction:
  
  http://dreaminglily.blogspot.com/
  
  Oh and AOL you better not come near that blog.... I'm warning you.
  
  ~Lily
  FORMALLY OF:
  This Drama I Call "Life"

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