AOL Journals: Magic Smoke

Thursday, November 17, 2005
2:58:00 PM EST Hi all,

Here is the status of the current known technical issues related to the R2 release:

* Inability to Save Entries
After investigation, the tech folks found that there are two separate, but related problems in authentication that is causing users (both in the US and abroad) to not be able to save entries to their Journals.

These problems are primarily affecting Journalers using the AOL client software, because it involves how the new authentication scheme sees AOL client users.

It wasn't discovered in testing because if you authenticate successfully externally and later test from inside the client, you won't see the problem.

The presence of two distinct problems explains why the procedure of clearing one's browser cache and footprint works for some people, but doesn't work for others.

The tech folks are working on installing a fix. I will let you know when it goes in.

* Inaccurate Entry Counts in Monthly Archives
The number of entries that show up in the monthly view of your archives may be inaccurate. For example, here is what I see when I look at my archives:

It's only showing one or two entries per month. The tech folks think it may be a database mismatch and are working on the problem.

* Character Sets Not Displaying Correctly
Certain character sets are not showing up right. This means that letters with accents, umlauts, tildes and other modifiers will not display properly. This is obviously affecting International Journalers in a big way. Here is an example:

(That means "last entries", incidentally.) I don't have an ETA of a fix yet.

If you're having Journals problems not listed here, please let me know. Thanks -- Joe

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This entry has 26 comments: (Add your own)

• #26 Comment from memes121 
  11/18/05 5:11 PM | Permalink

  I don't blame you Joe. I don't like the ads. I think it is wrong. But I am staying. My friends mean more to me than an ad I don't pay attention to. What really angers me is the journal As I Am. It is for the ill and disabled. We work hard to make it look and feel like a haven. Soft colors, no flashing harsh colors that some can't take. That is what the ads are Joe! It hurts the readers Joe! They are important Joe. They come for help and to be around others who understand. I am angry for them. I can deal with my other journal. But it is unfair to the other people who gain help and support from As I Am. Also, I just want some direct answers. What is going to happen next. And not be told the day it happens! We want respect Joe. We pay a lot of money for AOL Joe. We deserve better.http://journals.aol.com/memes121/AsIAM/
• #25 Comment from memes121 
  11/18/05 4:59 PM | Permalink

  I am getting double of same comment and some entries are showing as much as three times on alerts!
• #24 Comment from knightbek 
  11/17/05 11:05 PM | Permalink

  Ah, I had wondered about the distorted text.  I often run into some text trouble anyway, so I didn't it give it much thought despite the recent upgrade.  Glad to know that might be getting better.
  
  Bill, the Wildcat
  http://journals.aol.com/knightbek/TheWildcatsLair/
• #23 Comment from plittle 
  11/17/05 8:11 PM | Permalink

  FYI, I was able to save entries in my journal after only clearing my cache. I did not clear my footprint (whatever that is), or rebuild my AOL adapter.
  -Paul
  
• #22 Comment from lisbnjvi 
  11/17/05 7:20 PM | Permalink

  Hee-hee, what funny names;  umlauts, tildes.  Sorry, I am trying to find humor where I can get in with AOL lately.
  Lisa

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