AOL Journals: Magic Smoke

Friday, November 18, 2005
2:56:00 PM EST Hi all, the tech folks implemented two fixes, both of which they think were affecting the ability to save entries.

The first fix involved authentication from inside the AOL-client. It caused the blue owner buttons to not show up when you went to your Journal using the AOL software.

It was fixed for most U.S. users on Tuesday. However, International (non-U.S.) users continued to have problems; after a config change that just went live, they think that authentication should work for all clients now. (If any U.K. or other Journalers can check in and let me know if this is the case, it would be helpful.)

Next, the tech folks have just informed me that the Spider Ops group (now that's a name) has finished clearing a bunch of objects from the server cache, which they think was causing our second problem, which was that owners would see the blue buttons, but they would be unable to save new or changed entries.

Previously, we had asked people to clear your browser cache, clear your footprints (this is your TopSpeed footprint, which is another form of cache), and if that didn't work, to delete your cookies and rebuild your AOL Adapter.

If the tech folks are correct, the cookies and the adapter probably wouldn't help anything, though they won't hurt, either.

If you were having problems saving entries, can you please:

1.  Clear your browser cache again. (I know I've said this many times over the past few days.)

2. Use the AOL System Information 2.0 utility to clear your footprint.

[Update: You will need to have AOL System Info 2.0, pictured below -- if you have AOL System Info 1.0...I'm trying to track down the procedure for that. In the meantime, try turning off your AOL TopSpeed cache -- see instructions farther down, below the graphic]

To do this, open the AOL System Info utility, either by clicking the AOL icon in your system tray or click Start > Programs > AOL > AOL System Information. When you're there, click "Utilities", then in the "Browser" section, next to "Clear All Footprints", click Clear.

3. You may need to restart AOL or reboot your computer.

Instructions for Temporarily Turning Off Your TopSpeed Cache:
1. Go to AOL Keyword: Browser Settings
2. Uncheck the box next to "Optimize Web browsing using TopSpeed technology:

Please let me know if you can save entries now, or if you are still having problems.  Thanks -- Joe

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This entry has 20 comments: (Add your own)

• #20 Comment from sassydee50 
  11/21/05 11:13 AM | Permalink

  Joe, this worked! Thanks for taking the time to post; I was driven mad by my send button for days! Happy Thanksgiving ;-) Sassy
  
  http://jouranals.aol.com/SassyDee50/SassysEYE
• #19 Comment from lunathinks 
  11/20/05 5:54 PM | Permalink

  just looking to see who the machine thinks I am...I signed in as Lunathinks to work on a new journal and it seems to think I am Lunaundone...which I am...but not right now...
  Luna
• #18 Comment from armandt 
  11/19/05 4:02 PM | Permalink

  All that self-licking ice cream cone tripe about "eating our own dog food" in AOL webmail... and nothing in the Journals, Joe?
  
  What gives?  
  
  
  LOSE THE ADS.
• #17 Comment from jadejonez04 
  11/18/05 8:10 PM | Permalink

  IT WORKED IT WORKED!!  THANK YOU SO MUCH!!  :-)
• #16 Comment from journalseditorEntry Author 
  11/18/05 7:53 PM | Permalink

  Hi -- I updated the entry with a screen shot (posted and mailed) -- Joe

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