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Problems With Journals New Entry/Comment Added Alerts?
9/5/06
9/1/06
9/1/06
Tuesday, September 5, 2006
4:55:00 PM EDT
Hearing Goldfrapp, Satin Chic
Hi folks -- so, a bunch of you have reported to me and Journals Editor Jeff of problems with nondelivery of New Entry & Comment Added Journals Alerts, going on since around Friday.
We've made the Journals & Alerts teams aware of the problem and are working to fix it. Apologies for not publicly replying to your reports earlier.
It appears to be one of those annoying problems where Alerts are completely working for some people, and completely not working for others, so the tech folks have to figure out why those two groups of people are being affected differently, and go from there.
For people who aren't getting their alerts -- I was one of those people you love to hate, who wasn't seeing anything wrong with alerts delivery... until just now. I subscribe to my own new Entry Alert (which you can do, it just involves some finagling with alternate screen names), and I didn't get a New Entry alert for the Hello Kitty post I just did. Up until then, though, I'd gotten all my Alerts normally (as far as I know, of course.)
If you're still having problems with Alert non-delivery, please let me know in the comments (if you've already notified Jeff, you don't have to do it again here).
When you do report a problem, please tell me the address of the affected blog, and whether or not it's a complete outage, or if you're still getting some alerts.
Also, if you're subscribed to a lot of alerts -- like, over 100, please let me know as well -- that typically causes problems.
By my reckoning, it's been a few months since we've had really widespread Alerts problems, so please bear with us and sorry for the inconvenience.
Thanks -- Joe
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4:55:00 PM EDT
Hearing Goldfrapp, Satin Chic
Problems With Journals New Entry/Comment Added Alerts?
We've made the Journals & Alerts teams aware of the problem and are working to fix it. Apologies for not publicly replying to your reports earlier.
It appears to be one of those annoying problems where Alerts are completely working for some people, and completely not working for others, so the tech folks have to figure out why those two groups of people are being affected differently, and go from there.
For people who aren't getting their alerts -- I was one of those people you love to hate, who wasn't seeing anything wrong with alerts delivery... until just now. I subscribe to my own new Entry Alert (which you can do, it just involves some finagling with alternate screen names), and I didn't get a New Entry alert for the Hello Kitty post I just did. Up until then, though, I'd gotten all my Alerts normally (as far as I know, of course.)
If you're still having problems with Alert non-delivery, please let me know in the comments (if you've already notified Jeff, you don't have to do it again here).
When you do report a problem, please tell me the address of the affected blog, and whether or not it's a complete outage, or if you're still getting some alerts.
Also, if you're subscribed to a lot of alerts -- like, over 100, please let me know as well -- that typically causes problems.
By my reckoning, it's been a few months since we've had really widespread Alerts problems, so please bear with us and sorry for the inconvenience.
Thanks -- Joe
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This entry has 22 comments: (Add your own)
-
Hi Tammy -- can you be a little more specific about what you're seeing? The Journals New Entry Alerts you're trying to delete are still showing up in your list, and you're still getting their Alerts?
Thanks -- Joe (posted & mailed) -
Joan -- re: font size changes -- I left you a comment in your blog -- try adjusting your browser font settings and see if that helps:
http://journals.aol.com/journalseditor/magicsmoke/entries/2 006/07/07/changing-your-web-br owsers-display-font-size/1532
Thanks -- Joe -
I have had nothing in my mail box,an entry alert or a comment added alert ,since Friday night ,.,.,.,Jan http://journals.aol.co.uk/jea
die05/Serendipity/ -
Hi Joe,
I'm being affected by the alerts problem too, although my Mother who lives ten miles away has had NO problems whatsoever....it's wierd!
Thanks bud,
Ste
http://journals.aol.co.uk/stevietwain/ThelifeofSte/
9/6/06 6:51 PM
No alerts at all..been awhile. Thanks, Bam
http://journals.aol.com/recon