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9/7/06
Journals Alerts Problems Should Be Fixed
9/6/06
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9/1/06
Thursday, September 7, 2006
12:40:00 PM EDT
Hi folks -- okay, so the problem with Journals New
Entry and Comment Added Alerts not being delivered should be resolved.
Sorry it took so long.
I will spare you the technical jargon (since I don't get it myself -- it's all sybase and switchers and OCS libraries and such) -- looks like the Ops folks made a change on Friday, that through a chain of different processes and systems, eventually caused Journals Alerts to stop being delivered.
The problem was traced back and fixed Wednesday night, so the changes should have fully propagated to all users now. Please let me know if you're still having problems with Journals Alerts non-delivery or any other Journals Alerts problems.
Generally speaking, the Ops folks avoid installing things on Fridays, especially Fridays in front of long holiday weekends, just to avoid these kinds of situations. (Even if you have people on-call, the exact person you need to figure out or fix a problem may still be unavailable.) Presumably, they thought that the change they made last week wouldn't impact any front-end systems, though unfortunately, it did.
Sorry for the inconvenience.
Thanks -- Joe
Tags: AOL Journals, AOL Journals Status, comment alerts
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12:40:00 PM EDT
Journals Alerts Problems Should Be Fixed
I will spare you the technical jargon (since I don't get it myself -- it's all sybase and switchers and OCS libraries and such) -- looks like the Ops folks made a change on Friday, that through a chain of different processes and systems, eventually caused Journals Alerts to stop being delivered.
The problem was traced back and fixed Wednesday night, so the changes should have fully propagated to all users now. Please let me know if you're still having problems with Journals Alerts non-delivery or any other Journals Alerts problems.
Generally speaking, the Ops folks avoid installing things on Fridays, especially Fridays in front of long holiday weekends, just to avoid these kinds of situations. (Even if you have people on-call, the exact person you need to figure out or fix a problem may still be unavailable.) Presumably, they thought that the change they made last week wouldn't impact any front-end systems, though unfortunately, it did.
Sorry for the inconvenience.
Thanks -- Joe
Tags: AOL Journals, AOL Journals Status, comment alerts
Written by journalseditor Blog about this entry |
Add to del.icio.us | digg this
This entry has 9 comments: (Add your own)
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It's all good now! Thanks Joe! Did I mention that you rock?
Martha :-) -
Thanks Joe. Everything is fixed now. Even the journal that would not go away! Yay!
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I seem to be getting doubles of some alerts!
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OK. Now can you put the tech guys to work on the broken RSS feeds? I think it's Atom feeds, in particular. I'm not getting updated feeds on most of the AOL journals I keep in Bloglines. :-/
9/7/06 9:39 PM