A Fix for Journals/Comments Issues

The tech guys are investigating whether some changes made 2 nights ago may have caused problems leaving comments; another, more likely possibility involves your TopSpeed cache (where the AOL client stores some Web files on your computer so Web pages come in faster).

One of the devs was able to reproduce the problem where she couldn't post comments; she was able to fix the problem by clearing her browser cache and topspeed cache (procedure listed here: How To: Clear Your AOL Browser's Cache & Footprint) and restarting her AOL software.

So, we suggest you try clearing your browser cache and topspeed cache.

Generally speaking, if you ever have any browser problems, the first thing you should always try is clearing your browser cache; clearing your TopSpeed cache is a little more involved and you shouldn't need to do it on a regular basis, but if you're having persistant problems when you use the AOL software, you can try clearing your TopSpeed cache.

(If you're able to do stuff from an external Web browser, but you can't do it from inside the AOL software, it's a good sign that you should try clearing your TopSpeed cache. Remember, with AOL Journals, you can do just about everything when you're signed in to an external Web browser, as you can when you're using the AOL software. See How To: Use a Standalone Browser With Your Journal)

Please give this a try and let me know how it works.

Written by journalseditor Blog about this entry

This entry has 5 comments: (Add your own)

#5 Comment from maxsox5
11/12/06 4:55 PM | Permalink

something I wish we had was a box(sort of like our buddy list) that we
can drag a heart icon to and name it whatever we want, so our fav pages are handy this way.I know we have the handy dandy toolbar but
I think we could access our friends journals faster without having to put them on the tool bar.Yes,there are the feeds ,but half of the time they dissappear.And that strikes horror when you think you have lost it all and have to start all over finding them again.And favorites up there-it takes forever to find whats there
Just a wish.
I'll cross my fingers
#4 Comment from nightmaremom
11/10/06 11:24 PM | Permalink

Ok, going to try and leave a comment again. I cleared everything and mostly leaving comments had not been the issue, but rather getting to the journal. I noticed a common factor today. Those alerts that I got with a graphic wouldn't let me in, I got journals not available. Those without graphics took a bit to load but I was able to get there and leave a comment. Thinking...., I wonder if this whole issue started when the graphics were going in alerts??? Anyone look into this???
d
#3 Comment from tendernoggle
11/10/06 9:29 PM | Permalink

P.S.
I GOT INTO YOURS JUST NOW WITH LITTLE TROUBLE!
CARLENE
http://journals.aol.com/tendernoggle/HORSESHOEBEND/
#2 Comment from tendernoggle
11/10/06 9:29 PM | Permalink

P.S.
I GOT INTO YOURS JUST NOW WITH LITTLE TROUBLE!
CARLENE
http://journals.aol.com/tendernoggle/HORSESHOEBEND/
#1 Comment from tendernoggle
11/10/06 9:28 PM | Permalink

JEFF,
HI!
I AM HAVING TROUBLE EVEN GETTING INTO ANYONE'S JOURNAL TONIGHT! I KEEP GETTING A SCREENT HAT SAYS," SORRY AOL JOURNALS ARE UNAVAILABLE" WHAT GIVES??? HELP!!!!
THANKS IN ADVANCE!
CARLENE

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A Fix for Journals/Comments Issues