AOL Journals: Magic Smoke

Monday, November 7, 2005
12:17:00 PM EST Hi folks, as the header shows, this is part question/part statement.

The tech folks think they've isolated the cause of most of the recent Alerts trouble (which was nondelivery of comment alerts), and fixed it by bouncing (or rebooting) a balky server, which seems to have made things a whole lot better.

In fact, that may have been why I couldn't duplicate the problem on Thursday.

Anyway, let me know if your Alerts situation has gotten better. The tech folks are putting in some additional monitoring so we can keep tabs on that server.

Note that even if this solves our primary problem with comment nondelivery, there may be other Journals Alerts problems floating around, so please let me know via comments or e-mails.

For example, I've seem some comments from people who have said that they have never gotten comment Alerts, which seems kind of odd.

One thing (and I hesitate to mention this, since you already know this, so I guess this is for the other folks), is that you have to subscribe to comment alerts -- they're not turned on automatically. 

You can subscribe to comment alerts by going to the main page of your Journal; up at the top (by your Journal editing buttons), there is a link that says, "Alert Me as Comments are Posted" (if you're not the owner of the blog you're looking at, it will say "Alert Me as Entries are Posted."):

Click this link to subscribe to your comment Alert. 

If you want to check on your current Alerts subscriptions, you should go to http://alerts.aol.com, where it will show you all of your active (and inactive) Alerts, as well as the delivery method (online, e-mail and e-mail archive) used for each one.

If you're still not getting your comment Alerts, try unsubscribing from your comment Alert, then resubscribing (hey, it can't hurt).

I've also seen reports of people getting multiple comment alerts for a single comment, which is also kind of odd. Please keep letting me know about these things so I can ask the tech folks to take a look. Thanks -- Joe

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This entry has 12 comments: (Add your own)

• #12 Comment from jeroldssis 
  11/20/05 3:44 PM | Permalink

  No alerts for me.  Not getting them, haven't been getting them, don't know why.  I've tried everything.  Any ideas??
  
  Chris
  
• #11 Comment from mosie1944 
  11/10/05 12:52 PM | Permalink

  I was getting double alerts on John Scalzi's journal until I went to "Manage my alerts" and found I had put him on the list twice.  I removed one, and the problem was fixed.
• #10 Comment from starbelle2 
  11/8/05 1:54 PM | Permalink

  Thank you very much for the prompt attention. I am getting my Alerts now.
  However, the second problem of not being able to see the photos in the photo wall on the People Connection page isn't solved.
  Suzy Colorado
  http://journals.aol.com/starbelle2/AdventuresofSuzyColorado/
  
• #9 Comment from lurkynat 
  11/8/05 12:27 AM | Permalink

  Dear Joe,
  Great job! thanks!
  hugs, nat
• #8 Comment from sepintx 
  11/7/05 11:02 PM | Permalink

  My alerts are fine.
  Alerts really came through this weekend as a lot of us were hanging on each alert as the peer awards were announced, via Journal, via alerts.

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