1:34:07 PM EST
http://www.farmersinsurancegroupsucks.com/
** This occurred during a weekly Management meeting. It was a Monday morning in early 2005. Our Business Director, we’ll call him D Mac, was visiting us to discuss our direction for 2005. During that meeting, the issue of customer service was raised, as our numbers were off of goal in that particular area. D Mac replied by saying, “I don’t give a sh## about customer service and neither should you.” In fact, he advised all of the Supervisors tell their Claims Adjusters the same thing. When we left the meeting, that’s exactly what we did. Needless to say we did not make goal of 85% customer satisfaction that year, because we had our teams focus on the bottom line, not the customers. When our number hit a new low, and all of our customers were pissed off at us, upper management changed their tune immediately. All of the focus was put back on making the customer happy, and the goal was raised even higher, making it much more ambitious. The kicker here is that even though we were told to ignore our customers, management still held each person accountable in performance reviews for not making that goal. D Mac is no longer with Farmers Insurance.
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According to JD Powers 2006 Auto Insurance Study, Farmers Insurance got their Worst rating for "overall experience", "policy offerings" and "pricing”.
According to J.D. Power and Associates 2005 National Auto Insurance Study, Farmers Insurance received J.D Power’s Worst rating for "Claims Handling" and "Pricing".
According to J.D. Power and Associates 2005 Collision Repair Satisfaction Study, Farmers Insurance received J.D Power’s Worst rating for "Overall Experience" and "Claim Settlement".
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This Site is Unauthorized by Farmers Insurance Group
Farmers Insurance Mormon Discrimination Complaints
(This page needs updating. Need to summarize emails in table)
Mary Drockton complains about Farmers Insurance Todd Brooks derogatory "Mormon" remarks
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2:21:57 PM EST
Farmers Insurance-Abramoff connection
http://herndon1.sdrdc.com/cgi-bin/com_supopp/C00135681/ Farmers PAC
http://www.capitaleye.org/abramoff_donor.asp Abramoff Donations
1. Tom Delay's: Americans for a Republican Majority PAC (INDICTED)
Abramoff donated: 5,000 (2004), 10,000 (2002), 4,000 (2000), 1000 (2004), 2,000 (2002) = $19,000
Farmers donated: Total $3,500
2. Don Nickles (R-OK): Republican Majority Fund
Abramoff donated: $5,000 (2004),
Farmers donated: $5,500
3. Ernest Istook (R-OK): (First Freedom Fund)
Abramoff donated: $5,000 (2004), $1,000 (2004)
Farmers donated: $500
4. John Ensign (R-Nev):
Abramoff donated: $4,000 (2004), $1,000 (2002)
Farmers donated: $6500
5. Dennis Hastert: (Keep our Majority Pac) *
Abramoff Donated: $2500
Farmers: $1,000
6. Michael Oxley (R-OH): (Leadership PAC):
Abramoff Donated: $2,000
Farmers: $8,000
7. Thad Cochrane (R-Miss.): (Senate Victory Fund):
Abramoff: $2,000, $5,000 (2002), $1000 (2002)
Farmers: $2,000
8. Christopher "Kit" Bond (R-MO)
Abramoff: $1500
Farmers: $1100
9. Jim Bunning (R-Ky)
Abramoff: $1,000 (2004)
Farmers: $1000
10. Tom Feeney (R-Fl) *
Abramoff: $1,000
Farmers: $2,000
11. Roy Blunt (R-Mo): (Rely on Your Beliefs) *
Abramoff: $1,000, 1,000 (2002)
Farmers: $3,000 (returned $1,000)
12. Bob Ney (R-OH): (American Liberty PAC) CONVICTED
Abramoff: $2500, 1,000 (2002)
Farmers: $1500
13. John Thune (R-SD):
Abramoff: $2,000
Farmers: $3,000
14. James Talent (R-Mo):
Abramoff: $2,000
Farmers: $3,000
15. Tim Hutchinson (R-Ark)
Abramoff: $2,000
Farmers: $500
16. James Inhofe (R-Ok)
Abramoff: $2,000
Farmers: $1,000
17. Gordon Smith (R-Ore)
Abramoff: $2,000
Farmers: $1,000
18 Ted Stevens (R-Alaska)
Abramoff: $1,000
Farmers: $1,000
19. Mike Simpson (R-Id)
Abramoff: $1,000
Farmers: $1350
20. Heather Wilson (R-NM)
Abramoff: $1,000
Farmers: $1,000
21. Jack Kingston (R-GA)
Abramoff: $1,000
Farmers: $200
22. Saxby Chambliss (R-GA)
Abramoff: $1,000
Farmers: $500
To be continued:
ON CREWS MOST CORRUPT & Five to Watch LIST----*
http://www.citizensforethics.org/press/newsrelease.php?view=156
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