Farmers/Zurich/B.A.T. and Abramoff

** This occurred during a weekly Management meeting. It was a Monday morning in early 2005. Our Business Director, we’ll call him D Mac, was visiting us to discuss our direction for 2005. During that meeting, the issue of customer service was raised, as our numbers were off of goal in that particular area. D Mac replied by saying, “I don’t give a sh## about customer service and neither should you.” In fact, he advised all of the Supervisors tell their Claims Adjusters the same thing. When we left the meeting, that’s exactly what we did. Needless to say we did not make goal of 85% customer satisfaction that year, because we had our teams focus on the bottom line, not the customers. When our number hit a new low, and all of our customers were pissed off at us, upper management changed their tune immediately. All of the focus was put back on making the customer happy, and the goal was raised even higher, making it much more ambitious. The kicker here is that even though we were told to ignore our customers, management still held each person accountable in performance reviews for not making that goal. D Mac is no longer with Farmers Insurance.

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According to JD Powers 2006 Auto Insurance Study, Farmers Insurance got their Worst rating for "overall experience", "policy offerings" and "pricing”.

According to J.D. Power and Associates 2005 National Auto Insurance Study, Farmers Insurance received J.D Power’s Worst rating for "Claims Handling" and "Pricing".

According to J.D. Power and Associates 2005 Collision Repair Satisfaction Study, Farmers Insurance received J.D Power’s Worst rating for "Overall Experience" and "Claim Settlement".

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Farmers Insurance Mormon Discrimination Complaints

(This page needs updating. Need to summarize emails in table)

Date	Summary of email
4/16/2001	Farmers Insurance Agent Kevin Hatton emails Farmers Insurance Todd Brooks and Dan Granderath.
1/7/2002	Farmers Insurance Agent Zack Orton resigns.
1/30/2002	Farmers Insurance Assistant VP - State Executive Director Brian Braddock sends email to Zack Orton.
2/1/2002	Farmers Insurance Executive Director Doug Ashbridge emails Zack Orton.
3/19/2002	Farmers Insurance Agent Jaramillo thanks Farmers Insurance District Manager Paul Drockton for his "winning attitude", "caring attitude towards people" and his passion for the business. Jaramillo resigns since he was unable to convert to career agent.
	Professional Service Assignment Agreement
4/25/2002	Farmers Insurance Assistant VP - State Executive Director Brian Braddock emails Kevin Hatton thanking him for his life insurance selling efforts
4/29/2002	Farmers Insurance Todd Brooks terminates Farmers Insurance Agent Kevin Hatton
8/10/2002	Farmers Insurance top life insurance producer Kevin Hatton emails Farmers Insurance CEO Martin Feinstein about his loss of subsidy and consequently owing Farmers Insurance $12,000 in subsidy.
8/24/2002	Farmers Insurance Agent Curt Windhorst emails Farmers Insurance CEO Martin Feinstein complaining about ... (summarize email here)
8/26/2002	Farmers Insurance Agent Todd Searle request help from Paul Drockton about all the problems with life policy issuance so he can convert to Farmers Insurance Career Agent.
8/26/2002	Farmers Insurance Agent Randall Tucket complains about Farmers Insurance "Mormon" descrimination.
8/26/2002	Farmers Insurance Agent Douglas Judd complains about Farmers Insurance "Mormon" descrimination.
8/29/2002 4:47PM	Farmers Insurance CEO Paul Hopkins responds to Paul Drockton
8/29/2002 6:15PM	Farmers Insurance CEO Paul Hopkins responds to Paul Drockton
8/30/2002 4:17PM	Farmers Insurance CEO Paul Hopkins responds to Paul Drockton
9/3/2002	Jim Ross complains to Paul Drockton that Farmers Insurance Brian Braddock asked him to become a reserve agent before he can be direct appointed as a career agent.
9/4/2002	Farmers Insurance CEO Paul Hopkins responds via email to Paul Drocktons complaint
9/4/2002	Paul Drockton forwards email to CEO Martin Feinstein with comments
9/4/2002	Paul Drockton send email to Farmers Insurance CEO Paul Hopkins and Martin Feinstein
9/5/2002	Paul Drockton send email to Farmers Insurance CEO Paul Hopkins and Martin Feinstein
9/5/2002	Paul Drockton send email to Farmers Insurance CEO Paul Hopkins and Martin Feinstein
10/8/2002	Paul Drockton sends email to Farmers Insurance CEO Martin Feinstein
1/21/2003	Paul Drockton files complaint to Utah County Attorney

Mary Drockton complains about Farmers Insurance Todd Brooks derogatory "Mormon" remarks

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Farmers Insurance-Abramoff connection

Tue, 02 Jan 2007 19:21:57 GMT

http://herndon1.sdrdc.com/cgi-bin/com_supopp/C00135681/ Farmers PAC

http://www.capitaleye.org/abramoff_donor.asp Abramoff Donations

1. Tom Delay's: Americans for a Republican Majority PAC (INDICTED)

Abramoff donated: 5,000 (2004), 10,000 (2002), 4,000 (2000), 1000 (2004), 2,000 (2002) = $19,000

Farmers donated: Total $3,500

2. Don Nickles (R-OK): Republican Majority Fund

Abramoff donated: $5,000 (2004),

Farmers donated: $5,500

3. Ernest Istook (R-OK): (First Freedom Fund)

Abramoff donated: $5,000 (2004), $1,000 (2004)

Farmers donated: $500

4. John Ensign (R-Nev):

Abramoff donated: $4,000 (2004), $1,000 (2002)

Farmers donated: $6500

5. Dennis Hastert: (Keep our Majority Pac) *

Abramoff Donated: $2500

Farmers: $1,000

6. Michael Oxley (R-OH): (Leadership PAC):

Abramoff Donated: $2,000

Farmers: $8,000

7. Thad Cochrane (R-Miss.): (Senate Victory Fund):

Abramoff: $2,000, $5,000 (2002), $1000 (2002)

Farmers: $2,000

8. Christopher "Kit" Bond (R-MO)

Abramoff: $1500

Farmers: $1100

9. Jim Bunning (R-Ky)

Abramoff: $1,000 (2004)

Farmers: $1000

10. Tom Feeney (R-Fl) *

Abramoff: $1,000

Farmers: $2,000

11. Roy Blunt (R-Mo): (Rely on Your Beliefs) *

Abramoff: $1,000, 1,000 (2002)

Farmers: $3,000 (returned $1,000)

12. Bob Ney (R-OH): (American Liberty PAC) CONVICTED

Abramoff: $2500, 1,000 (2002)

Farmers: $1500

13. John Thune (R-SD):

Abramoff: $2,000

Farmers: $3,000

14. James Talent (R-Mo):

Abramoff: $2,000

Farmers: $3,000

15. Tim Hutchinson (R-Ark)

Abramoff: $2,000

Farmers: $500

16. James Inhofe (R-Ok)

Abramoff: $2,000

Farmers: $1,000

17. Gordon Smith (R-Ore)

Abramoff: $2,000

Farmers: $1,000

18 Ted Stevens (R-Alaska)

Abramoff: $1,000

Farmers: $1,000

19. Mike Simpson (R-Id)

Abramoff: $1,000

Farmers: $1350

20. Heather Wilson (R-NM)

Abramoff: $1,000

Farmers: $1,000

21. Jack Kingston (R-GA)

Abramoff: $1,000

Farmers: $200

22. Saxby Chambliss (R-GA)

Abramoff: $1,000

Farmers: $500

To be continued:

ON CREWS MOST CORRUPT & Five to Watch LIST----*

http://www.citizensforethics.org/press/newsrelease.php?view=156