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Thursday, June 28, 2007

Does social software have fangs?  And, can it organize itself?

Suw Charman just wrapped up a talk at Google (Scary Monsters: Does Social Software Have Fangs?) around the adoption and use of social software such as wikis and blogs within businesses.  It was a good talk and the on-the-ground experience around corporate adoption was particularly valuable for me.

Suw reported that corporate users tend to impose their existing corporate hierarchy on the flat namespace of their Wikis, which is fine but may not be exploiting the medium to its full potential.  And Wiki search tends to be at best mediocre.  Has anyone looked at leveraging user edit histories to infer page clusters?  I could imagine an autogenerated Wiki page which represented a suggested cluster, with a way for people to edit the page and add meaningful titles and annotations to help with search, which could serve as an alternative index to at least part of a site.




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