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Updated Feedback Loop Documentation on Postmaster Site
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Tuesday, May 20, 2008
12:50:00 PM EDT

Updated Feedback Loop Documentation on Postmaster Site


Just a quick announcement to let you know that we have updated the Feedback Loop documentation on the AOL Postmaster website.  Some mailers informed us that the process was confusing, particularly with regard to the email confirmation and IP ownership. 
 
In response, we've added two new links.  The first, FBL Application Information, describes the application process in detail, explaining the various steps and why they are necessary.  The second, Feedback Technical Requirements, explains how you can satisfy the IP ownership requirement. 
 
It is our hope that this updated documentation takes some of the confusion out of the FBL application process. 
 
Christine
Manager, AOL Postmaster Team
 
 
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This entry has 2 comments: (Add your own)
  • #2 Comment from musella 
    9/10/08 12:27 AM | Permalink
    I have been gettig multiple copies of email feedback reports from the same aol user, on the same message.  

    To be clearer: for example: I send a medical newsletter..(and I follow all of the rules)   I sent one particular issue on June 9th 2008. This one AOL user reported it as spam, and I immediately removed her from our mailing list.  Just about every day since then, I get a email feedback report on that same issue of June 9th, from this same aol user. Sometimes as many as 5 a day from this same user on this same individual email.
     Is there some kind of error in the FBL system, or is this person saving the message somehow and maliciously reporting it as spam over and over?

     This happens with a few users - each sending up to 5 copies of the FBL from 1 email.
  • #1 Comment from dmt11home 
    5/29/08 5:29 PM | Permalink
    For some reason it is no longer possible to send mail from AOL to a server in Virginia called rockbridge.net. There are several of us who correspond with an individual on rockbridge.net and now our mail will not go to her, although hers can come to us. Our friend on mindspring.com does not have this problem. Is there anything that can be done about this, or should we all switch to other servers?