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Wednesday, November 16, 2005
1:48:00 PM CST
If you are as dissatisfied as I am with the banner advertising placed on paid members' journals, I encourage you to sign this Online Petition - Stop AOL from displaying banner ads on Paying Members Journals. A standard line in customer service training is that for every customer who complains there are ten equally dissastisfied customers who don't say anything but just leave, taking their money with them. Complaints give a company the opportunity to change what is making their customers unhappy.
Let AOL know they have dissatisfied and in deed insulted their paying customer base and see how they respond. Then we can know if they really do have a commitment to customer satisfaction.
Oh, on a side note. The only way I can save an entry into this journal is through Instant Messaging. I find this a terrible inconvenience, and this could be reason enough to make me leave if it's not corrected.
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1:48:00 PM CST
If you are as dissatisfied as I am with the banner advertising placed on paid members' journals, I encourage you to sign this Online Petition - Stop AOL from displaying banner ads on Paying Members Journals. A standard line in customer service training is that for every customer who complains there are ten equally dissastisfied customers who don't say anything but just leave, taking their money with them. Complaints give a company the opportunity to change what is making their customers unhappy.
Let AOL know they have dissatisfied and in deed insulted their paying customer base and see how they respond. Then we can know if they really do have a commitment to customer satisfaction.
Oh, on a side note. The only way I can save an entry into this journal is through Instant Messaging. I find this a terrible inconvenience, and this could be reason enough to make me leave if it's not corrected.
Written by sistercdr Blog about this entry |
Add to del.icio.us | digg this
This entry has 7 comments: (Add your own)
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here is another way to tell aol about what you think of their aol journal advertising banners and it will be sure and get to the right people
Please send your feedback to JournalChanges@aol.com -- doing this will allow us to collect all your feedback and channel it to the appropriate teams.
Please note that this is for feedback comments related to aol journals. your voice does count -
Here is a link that takes you straight to the petition.
http://gopetition.com/sign.php?currentregion=237&petid=7527 -
I just hate all this
Marti -
Go here for help in getting back to posting in your journal the right way
http://journals.aol.com/csandhollow/Mydayandthoughts/entrie s/2288
11/17/05 12:23 AM
I think if AOL would fix the technical problems, it would go a long way toward pacifying some angry customers. It just seems as if this particular upgrade was deviously planned strategically, but piss poorly thought out technically... Lisa :-[