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Wednesday, October 18, 2006
Jeff - AOL Travel
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Inside American Airlines
For any traveler who has ever wondered why the guy sitting next to you on a flight paid half as much as you did, all will be revealed tonight when NBC's Today Show Traveler Editor, and AOL Travel Contributing Editor Peter Greenberg takes a look Inside American Airlines: A Week in the Life. The two-hour program will air tonight on CNBC.
If you have ever seen Peter on Today, watched his videos here on AOL or have been lucky enough to be in a room with him, you'll know that there is probably no one better positioned to create a show like this than he. With dozens of years as a Travel Detective (also the title of his book), and a personality that won't take "no" for an answer, Peter reportedly spent years lobbying American for permission to produce this show.
Not only did American agree, they provided him unfettered access to the airline's operations from reservations call centers, to maintenance facilities, to the always closely guarded secrets of the Revenue Management and Pricing Department. For hardened road warriors and leisure travelers alike, this one is not to be missed.
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This entry has 3 comments: (Add your own)
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Just wanted to comment that AOL's travel service should be avoided like the plague. I have a great horror story if you'd like to hear about it before making any travel decisions. Contact me at jc31415@aol.com for ugly details.
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I, being a customer of size (size 18), have difficulty in seating, yet I still do fit in the seat, albeit a bit uncomfortable from the seat dividers. I suggest that the seat dividers be collaspable within the seat themselves to fit customers of size, and request that they pay 1/2 more (not one full size seat) to allow for customer comfort. This accommodation would work well for two customers of size in a 3 passenger seating arrangement.
Weight can be asked at the time seating is booked (at reservation desk or via telephone).
Customers of size, like smaller customers, have to go through security inspection. At that time if the inspector suspect the size/weight has been misquoted at the time of booking the seating, may require the passenger to weigh themselves at the time of admission. If it is found that the passenger weighs more than quoted, the reservation could be cancelled and the passenger would have to return to booking to arrange for a different flight. If done ONCE, i.e. reservation seating, the customer of size would never do it again!
Several rows at the beginning or end of the set-up could have additional leg room for those taller than 5'11".Seating could be made adjustable similar to how cars are designed to allow the driver and front passenger to adjust the seat location. Both of these suggestion could be done at the time the new airplane is designed.
2/8/07 4:01 PM