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Walmart, Known for Customer Service or Somebody's Having a Bad Day
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Wednesday, April 23, 2008
sunnybethe at 10:28:00 PM EDT Blog about this entry |
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Walmart, Known for Customer Service or Somebody's Having a Bad Day
70F / 21C OVERCAST @ 10:30 pm
Today my friend Sandy and I did our usual Wednesday excursions to the "Junk Shops". Sandy is a mad shopper in the Thrift stores and has an eye for the finest junk money can buy.
We spent a new record of 3 hours in the Salvation Army Thrift Store. Granted it is more like a K-Mart or Walmart than a Thrift Shop, but still : /
I did end up with a set of blue curtains with seashells for my sliding glass doors for 4 bucks and 4-5 valances to match, a buck fifty each.
Next stop was the bakery discount store where if we spent 6 dollars we'd receive 2 free items. So I bought 2 English muffins & 2 Rye Bread then got donuts & a Raspberry Danish for free.
Now Walmart to return the printer I bought that did not have a power cord. I walked to Customer Service Desk and told the lady what the problem was. She obviously didn't understand that there was suppose to be a cord running from the electrical receptacle to the A/C Power Adapter.
Since I bought the printer at the Walmart in Palm Harbor & not the one where I was at, New Port Richey, she called the Electronics Department.
Customer Service lady to Electronics lady: I have a woman here who wants to return a Printer
Electronics lady: It doesn't come with the cord
Customer Service : It doesn't come with a cord.
Me : Nooooo, it doesn't come with a USB cable. I knew that & I had one at home. That is not the problem. This printer did not have the cord that runs from the electrical source to the adaptor
Customer Service . Repeats
Electoronics: When did she buy it?
Customer Service : When did you buy it?
Me : April 16th, 6days ago
Customer Service repeats to Electronics lady
Electornics lady : Why did she wait so long to return it?
Customer Service : Why did you wait so long to return it?
Me, calm but firm: I don't drive, I am disabled.
I didn't open the box the day I got it. I waited until the next day.
Customer Service repeats to Eelctornics lady, calm but firm ::smile::
Electronics Bee-otch: What is her disability?
Me : Tell her it is none of her damn business !
And for God's sake it's only been 6 days , not a month!!
At this point the poor Customer Service Lady is not dalm but is firm and actually raised her voice and repeated exactly what I said to the woman.
Well, I guess the Electronics bee-otch told poor Customer Service lady to call the store manager.
I apologized to Customer Service lady for putting her in the middle. I really didn't expect the conversation to go in that direction. Sheagreed my disability was irreverent.
As we are waiting for the store manager I pointed out that I hadn't even opened the taped trap door that holds the ink cartridges. I had no need to because I knew it wasn't going to work without a source of power. The woman confessed she know nothing about these things ,but then asked where the ink cartridges were.
Hmmm? I didn't see any I told her, unless they are behind the trap door thingy. She aske dme if the cord could be in there.
"No", I said, "it should be with the A/C adapter and cord".
She untaped it to peek and there were 2 ink cartridges AND the power cord.
Who would have thunk it??!
Talk about feeling silly!
So now she taped the box shut, we chatted a bit and again I apologized and then went off to find Sandy.
When Sandy lived in the Chicago area she had worked in Human Resources for Walmart. When I told her about my silliness she told me that I should report that woman working in electronics.
I could have and maybe should have, but I think electronics bee-otch got the idea loud and clear.
sunnybethe at 10:28:00 PM EDT Blog about this entry |
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This entry has 15 comments: (Add your own)
-
Typical it's always in the last place you look huh?? Can't believe that electronics woman brought your disability into it. Hope you enjoyed your Raspberry Danish ~ sounds lovely :o)
Jenny
http://journals.aol.co.uk/Jmoqueen/MyLife -
You'd think with all the lay-offs and horrible economic news people would do the best they could to stay employed. Guess not.
(not that I'd be very good at customer service)
xx
Russ -
OMG! I can't believe someone actually asked about your disability like that!!!
I hope the printer is now up and running smooth!! -
After all that I hope the printer is up and running! :)
Gillie
http://journals.aol.com/ekgillen/Gillie/
4/28/08 12:10 PM
xx
Lisa