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1:52:00 PM EDT
Feeling Quiet
Hearing snoring dogs
Is it just me?
Thanks to Connie for the adorable tag, it fits me today.
So...is it just me or is "Customer Service" almost non-existant these days?
Recently I had a problem with my Dish Network DVR Receiver.
I called them last Tuesday and to make a very long drawn out saga short, I was told I would have my replacement receiver in a few days. It never arrived.
I called Tuesday of this week to find they had never entered the order! So I was transferred to a less than inspired droan in another department who was rude and ask me why I was asking HIM about it. He then yelled at me (yes, he did raise his voice) and told me "we don't give out tracking numbers but it's in your area, it will be there tomorrow." I wanted to rip the guy to shreds but left it go.
Wednesday, no receiver. I called them again and finally had someone who seemed to care and she said the order had never been placed. It had not been shipped so the guy lied to me about the tracking. She sent one out overnight ~ she was terrific to deal with.
I was so ticked off I woke up through the night thinking about that man lying & his general attitude. I called Corporate Headquarters yesterday and surprisingly the gal I talked with was wonderful and very, very apologetic.
She was livid at his behavior and saw the notes about my many phone calls so she knew who it was and I am sure he will be dealt with. I am also getting a $60 credit for the inconvenience, $10 off each month for six months. So at least they are trying to make it right. I have my new receiver and it is working, for now. I am still appalled that the guy blatantly lied to me...why would anyone do that??
It seems to me few people actually care about their jobs anymore and even fewer are willing to help customers with problems. My mom raised me to work hard and regardless of whether or not you like it, do it right the first time. I do things everyday I don't WANT to do...but I still do them. It seems work ethics are going into the toilet.
Enough ranting for one day, I don't complain much but being lied to just really ticks me off.
Anyway....here is a sweet picture. This is Doug's 89 year old grandmother doing a zip line. She is an amazing lady, fit as a fiddle & does things that are truly amazing. She went mountain biking not too long ago ~ I hope to be as active when I am 89!!! She's an example that age is truly just a number.
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You aren't the only one! I hate getting customer service people like that! I think Doug's grandmother is amazing! I wouldn't have the nerve to do a zip line at any age I don't think!
Lori
http://journals.aol.com/helmswondermom/DustyPages/ -
That guy should be fired! And Go Granny Go! I hope I'm doing that at that age too! Linda
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Lisa, sorry I am late seeing this, the last few days have not been mine, things were wacky! The picture of the cat is adorable, and the Zip Line is terrific, I knew she did that, and I have a photo of it, but how delightful to see it and all the folks that got to see it, Let me tellyou ,if I hit69 and can do half the stuff she does, I will consider myself very lucky, She is a Trip! I enjoy your journal so much, .One last thought, customer service sucks! Just had a round close to yours, also with our dish service. Way to go,with dealing with them. Love Ya,Kayo
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You get credit for your inconvenience? Now that makes it a little better anyway.
Love the picture of Dougs Grandma. That is so cool to see. :)
http://journals.aol.com/lattedah711/lattedah/ Tracy
5/5/08 8:28 PM
hugs
Sherry
http://journals.aol.com/shrbr